Overview
At SASSLETICS, we want you to feel confident in every piece you buy. Our returns policy lasts 30 days from the date of purchase. If 30 days have passed since your order was delivered, we’re unable to offer a refund or exchange.
To be eligible for a return, your item must be unworn, unwashed, and in the same condition you received it, with all original tags and hygiene seals still attached, and returned in its original packaging.
Non Returnable Items
For hygiene and safety reasons, certain activewear items cannot be returned once the seal or tags have been removed:
- Sports bras and bottoms with the hygiene seal broken or removed
- Socks
- Tote Bags and Accessories
- Gift cards
- Any item returned more than 30 days after delivery
We’re unable to accept returns on items showing signs of wear, deodorant marks, makeup transfer, odour, or visible use during a workout.
Proof of Purchase
To complete your return we’ll need your order number or proof of purchase, which you’ll find in your confirmation email. Please don’t send items back without contacting us first.
Partial Refunds
In some cases, we may only be able to offer a partial refund:
Items returned more than 30 days after delivery
Items with visible signs of wear or use
Items not in original condition, damaged, or missing tags for reasons not due to our error
Refunds
Once your return arrives at our studio, we’ll inspect it and email you to confirm we’ve received it. We’ll then let you know whether your refund has been approved.
If approved, your refund will be automatically applied to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card provider.
Late or Missing Refunds
If it’s been longer than expected, please:
- Check your bank or card statement again, as processing times can vary
- Contact your card provider — refunds can take time to post officially
- Contact your bank directly, as there’s often additional processing time on their end
If you’ve done all of the above and still haven’t received your refund, email us at hello@sculptandsweatstudio.co.uk and we’ll look into it for you.
Sale Items
Only full-priced items are eligible for a refund. Items purchased during a sale or with a discount code are final sale and cannot be refunded, unless they arrive damaged or faulty.
Exchanges
We only offer exchanges for items that are defective or damaged on arrival. If this happens, please email us at hello@sculptandsweatstudio.co.uk with your order number and a photo of the issue, and we’ll arrange a replacement.
If you’d like a different size or colour, we recommend returning your original item for a refund and placing a new order, as this is usually the quickest way to get your replacement.
Shipping Returns
To return your item, please post it to:
Sculpt & Sweat Studio
5 Tidal Basin Road
London, E16 1UX
United Kingdom
You’re responsible for your own return postage costs, and these are non-refundable. If your refund is approved, return shipping costs (if originally paid by us) will be deducted from the total.
We recommend using a tracked shipping service, particularly for higher-value items like our Signature Sass Sets, as we can’t guarantee receipt of items sent without tracking.
Need Help?
If you have any questions about your return or refund, email us at hello@sculptandsweatstudio.co.uk, we’re always happy to help.